At GemGap, we aim to ensure a fair and transparent marketplace for both buyers and authors. Due to the nature of digital products (plugins, source code, scripts), all sales are generally considered final. However, refunds may be granted under specific conditions outlined below.
1. Eligibility for Refunds
You may request a refund if:
- The item is not as described or significantly differs from its preview/demo.
- The product has major defects or bugs that prevent it from functioning as advertised.
- The item is not delivered after a successful payment.
- The author fails to provide required support as stated in the item description.
2. Non-Refundable Situations
Refunds will not be granted in the following cases:
- You changed your mind after purchase.
- You lack the technical ability to use the item.
- The item works as described but does not meet your expectations.
- Compatibility issues with your environment not mentioned in the product description.
- You purchased the item by mistake.
- Refund requests made after the allowed timeframe.
3. Refund Request Timeframe
- All refund requests must be submitted within 7 days of purchase.
- Requests submitted after this period may not be considered.
4. How to Request a Refund
To request a refund:
- Contact the author first to attempt resolving the issue.
- If unresolved, submit a refund request via your GemGap account.
- Provide detailed information, including:
- Order ID
- Description of the issue
- Screenshots or evidence (if applicable)
5. Review Process
- Our team will review the request within 3–5 business days.
- We may contact both buyer and author for clarification.
- Final decisions are made at GemGap’s discretion.
6. Refund Method
- Approved refunds will be processed back to the original payment method.
- Processing time may vary depending on your payment provider.
7. Abuse & Fraud Prevention
- We reserve the right to deny refunds if we detect abuse of the refund system.
- Accounts engaging in fraudulent activities may be suspended or terminated.
8. Changes to This Policy
GemGap reserves the right to update or modify this Refund Policy at any time. Changes will take effect immediately upon posting.
If you have any questions regarding this policy, please contact our support team.
